The Care Quality Commission will be resuming inspections imminently, are you ready?
Our preliminary CQC inspections can be arranged to suit any regulated service provider with advice and guidance tailored to your service specialism.
Detailed findings report, service ratings and action plans will be provided on completion of every successfully mock CQC inspection.
Get our full audit and report for the one-off price of £899.00
Mystery shopping is more than a tool for gauging customer service and sales effectiveness at your facility. The information gathered can provide insight useful for numerous projects.
Our mystery shopping for residential and nursing care home providers gives us valuable information on how we can help you to improve your occupancy levels and maximise your income.
Our team can train your staff on how to deal with the most challenging of circumstances. Our team portray a variety of characters and personalities that may represent a family wishing to place their loved one into care.
Your care home and nursing staff can practice their rapport building, questioning skills, handling of objections and learn to market the home to its full potential!
Starting from £199.00
At our Outstanding Scool of Learning, we develop outstanding teams.
Our Staff Development programme is a mixture of operational techniques and engagement surveys that aim to improve and enhance your workforce.
Our Feelings Based Care workshop bring the true meaning of being person-centred in your role.
Book now from £45.00 pp, group booking discounts are available.
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